EVERYTHING LISTED UNDER: Quality

Between June 2020 and May 2021, Rolla Presbyterian Manor residents and their families gave the community high scores on resident satisfaction surveys conducted by Pinnacle Quality Insight.

The nursing team at Rolla Presbyterian Manor approached the COVID-19 with both professionalism and prayer. Read on to learn more about the experience of Holly Statler, assistant director of nursing, and Christina Armour, medical records coordinator.

“Receiving a zero-deficiency survey is always something to celebrate because they are not easy to achieve,” said Ann Caudill, executive director. “As Phelps County has continued to have a COVID-19 test positivity rate above 5 percent, our staff has remained vigilant in our efforts to prevent infection in our building. These survey results affirm that we are doing everything expected of us to keep our residents safe.”

In April we’re celebrating Founder’s Day. It’s an opportunity for the Rolla Presbyterian Manor staff to reaffirm our commitment to our mission of providing quality senior services guided by Christian values. Our staff believes that’s just as important today as in 1947, when a widow appealed to a Presbyterian organization to start a home for seniors.

“This recognition demonstrates that our residents and their families continue to have trust in the care that we provide,” said Ann Caudill, executive director. “Every day, I see our staff carry out our mission to provide quality senior services guided by Christian values, and this shows that our residents and their families see it, too.”