« Back to Blog

Rolla campus shares resident satisfaction survey results

Rolla Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Rolla Presbyterian Manor residents and their families gave the community high scores in offering safety and security, cleanliness, and ease of the move-in process. In addition, the residents and their families indicated a high likelihood of recommending the senior living community to others.

“Most important to me is having somebody who has good knowledge of the care of elderly people,” one survey respondent said. “I would tell [others] that being there changed my mind about eventually being in a [community] like that.

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

« Back to Blog