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Rolla campus shares resident satisfaction survey results

Rolla Presbyterian Manor continues to seek customer feedbackthrough monthly telephone surveys. Each month, residents and theirrepresentatives are randomly selected to participate in telephone satisfactionsurveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. Allscores are given on a 5-point scale, with 5 being the highest score and 1 thelowest score. Between June 2020 and May 2021, Rolla Presbyterian Manorresidents and their families gave the community high scores in offering safetyand security, cleanliness, and ease of the move-in process. In addition, theresidents and their families indicated a high likelihood of recommending thesenior living community to others.

“Most important to me is having somebody who has goodknowledge of the care of elderly people,” one survey respondent said. “I wouldtell [others] that being there changed my mind about eventually being in a[community] like that.

We greatly value the opinions of our residents and theirrepresentatives about the care and services we provide, and we encourage themto participate honestly when contacted by Pinnacle Quality Insight. All stateand federal confidentiality laws are met in Pinnacle’s service.

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