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Rolla Presbyterian Manor Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Rolla Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.

The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Rolla Presbyterian Manor received the award for assisted living and skilled nursing.

Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.

“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Ann Caudill, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”

Rolla Presbyterian Manor qualified for the award in assisted living and skilled nursing. The community achieved best in class ratings, qualifying for the award in the categories of communication, nursing care and overall satisfaction for skilled nursing surveys and personal care for assisted living surveys.

Through Pinnacle Quality Insight’s monthly phone surveys, Rolla Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 45-year emphasis on ensuring the individual needs of every resident are met.

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