Rolla Presbyterian Manor wins 2023 Pinnacle Customer Experience Award!
Congratulations to Rolla Presbyterian Manor for winning the 2023 Pinnacle Customer Experience Award, earned because of positive customer feedback through telephone surveys.
Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January and December 2022, Rolla Presbyterian Manor residents and their families gave the community top scores for demonstrating dignity and respect, providing good nursing care and professional therapy. They also said they would recommend to others.
“They give my (family member) exceptional care in every respect,” said one resident’s relative. “We are very blessed and thankful.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.