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Rolla Presbyterian Manor shares new customer service survey responses

Rolla Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2022 and June 2023, Rolla Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, the professional therapy, and cleanliness. Many would also recommend the community to others.
“If we have a problem, they get right on it and get it resolved,” said one resident. “I appreciate that they are friendly. They treat us like part of their family.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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