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Rolla Presbyterian Manor shares customer service survey responses

Rolla Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Rolla Presbyterian Manor residents and their families gave the community top scores for an easy move-in process, for demonstrating dignity and respect, and for meeting individual needs.

“I appreciate the privacy that I have and the safety I feel living here,” said one resident.

Another agreed. “I have all the privacy I want. I feel safe here,” also adding that they like the location. “I don’t feel like I’m away from the world.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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