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Rolla Presbyterian Manor shares customer service survey responses

Rolla Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2021 and June 2022, Rolla Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, an easy move-in process, and good communication.

“I like it very, very well,” said one resident. “I am here because I like it and I wouldn’t be anywhere else.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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