Rolla Presbyterian Manor shares its customer service survey responses

Rolla Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Rolla Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, and providing safety and security.

“I would safety it is a very good place to live,” said one resident. “I like that I get my meals taken care of, as well as housekeeping and that I have a lot of space.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.